Overview:

From 2022-2023 I worked as a Senior User Experience Designer at Optum, creating high-fidelity mockups for engineers to employ throughout ongoing development of several interrelated enterprise clinical technology micro products. I collaborated with tech and engineering delivery leads as well as product owners and business leadership to translate business requirements into a useful and usable software applications. Adhered to Netra and the Netra Design System (Gold), WCAG Accessibility (A11y) guidelines and best practices.

Tools Used:

Figma, GitHub, Excel

 
 
Example wireframe from Optum project
 
 

The Problem:

Software that was required to be used by care staff and administrators to perform their jobs was not designed with the end user experience in mind. As a result of the cumbersome, non-user friendly interfaces, care staff and admins were spending a too much time dealing with the reporting and database aspects of their jobs and not enough time delivering care to their patients. Additionally, a consequence of this poor design was that many users ended up putting in information partially or incorrectly, which could then go on to create problems in administering the proper care for a member.

The Solution:

Leverage design assets, research, and testing to create micro-products that follow a consistent and intuitive pattern, are easy to navigate, and provide the user with the information they need as well as ensure that information is as accurate as possible.

Dashboard views provide a useful overview at a glance that highlights the most common important information that a given user is looking for based on their individual role.

Keyword & smart searches, as well as being able to change and save certain display settings to a care staff/admin’s individual login removes the problematic need for users to dig deep into a specific and complex database to find something they frequently need to check on. Saving time on this end allows our users to spend more time focused on delivering the highest quality of care.

Component hierarchy enables users to understand the hierarchies of information visually compared to long dense blocks of text and data that is not easily separated.

Data tables, charts, and motion graphics incorporated into the interface allows user to stay on task and in application compared to previously needing to constantly switch between multiple applications to accomplish a single task.

The Results:

Users were able to log in and perform their tasks more efficiently, in return allowing for greater time spent on providing actual care rather than attending to tedious background tasks. 

Users could be sure that their information was being cross validated by both the system and other users, and were confident in their ability to input the required data correctly as the system has an effective system of checks and balances that provides real-time feedback to the user on any successes or errors in their interactions.